Privacy Policy

Introduction

SinglePoint Law Group, PLLC (“we,” “our,” or “the Firm”) respects your privacy and is committed to protecting the personal information you share with us through singlepointlaw.com (the “Website”). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using this Website, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use this Website.

Information We Collect

Information You Provide Directly

When you submit a contact form, intake form, or otherwise communicate with us through this Website, we may collect:

• Your full name
• Phone number
• Email address
• A description of your legal matter or case type
• Any other information you voluntarily include in a form submission or message

Information Collected Automatically

When you visit this Website, certain information is collected automatically through cookies and similar technologies. This may include:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Click behavior, scroll depth, and interaction patterns
• Session recordings and heatmap data (anonymized)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or evaluate your potential legal matter
• To schedule consultations and follow up on form submissions
• To improve our Website’s functionality, content, and user experience
• To analyze website traffic and marketing performance
• To comply with legal obligations and Florida Bar rules

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use the following third-party services to operate and improve this Website. Each has its own privacy policy governing how data is processed:

• Google Analytics 4 (GA4) — website traffic analysis and conversion tracking
• Google Tag Manager — tag management for analytics and tracking
• Microsoft Clarity — session recordings and heatmaps to understand user behavior (data is anonymized)
• Gravity Forms — form submissions and data collection
• Crisp — live chat functionality (conversations are logged)
• NitroPack — website performance optimization and caching
• SiteGround — website hosting and server infrastructure
• Complianz — cookie consent management

We may also use call-tracking services that assign dynamic phone numbers to measure the effectiveness of our marketing. Calls may be recorded for quality assurance and training purposes, with appropriate disclosure.

Cookies and Tracking Technologies

This Website uses cookies — small text files stored on your device — to improve your browsing experience and collect analytical data. We use:

• Essential cookies — required for basic website functionality and security
• Analytics cookies — help us understand how visitors use the Website (e.g., Google Analytics)
• Functional cookies — remember your preferences such as language selection
• Marketing cookies — used to deliver relevant information and measure campaign performance

You can manage your cookie preferences at any time through the cookie consent banner provided by Complianz, or by adjusting your browser settings. Disabling certain cookies may limit Website functionality.

Data Retention

We retain personal information submitted through forms for as long as necessary to evaluate and respond to your inquiry. If you become a client, your data will be retained in accordance with our client file retention policy and applicable Florida Bar rules. Analytical data is retained according to the default retention periods of each third-party platform.

You may request deletion of your personal data at any time by contacting us using the information below.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to know — request a summary of the personal data we hold about you
• Right to delete — request that we delete your personal information
• Right to opt out — opt out of the sale or sharing of personal information (we do not sell personal data)
• Right to correct — request correction of inaccurate personal information
• Right to non-discrimination — exercise your rights without receiving discriminatory treatment

To exercise any of these rights, contact us at dmelrose@singlepointlaw.com or call 954.551.9090. We will respond within 45 days of receiving a verifiable request.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and its amendments. SinglePoint Law Group does not sell personal information as defined by the CCPA. You may submit a verifiable consumer request to know, delete, or correct your data by contacting us using the methods listed above.

Children’s Privacy

This Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes SSL/TLS encryption for all data transmitted through this Website, security headers, and managed hosting with server-level protections. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

This Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party website you visit.

Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of the Website after changes are posted constitutes your acceptance of the revised policy.